We know keeping a current customer costs less than acquiring a new one, which is why InsideView is crucial to your business and its success. From secret shoppers and telephone reviews to website evaluations, we have the most efficient and cost-effective method to discover if your staff is performing at an exceptional level and your customers are being served the highest quality of service.
Your customer’s total experience with your business and your staff determines the success or failure of your company. Having expectations about the experience you want your customers to have is not enough. You must know for certain that this experience exists for each person who comes through your doors, calls you on the phone, or visits your website.
Shannon English Marketing Group and InsideView will provide you with information to ensure that your expectations for customer service are in fact a reality. We will consult with you to develop an evaluation that will help you measure the professionalism, friendliness, and product knowledge of your staff, as well as evaluate the appearance of your business and product presentation. Our services include mystery shopping visits, competition shopping visits, website reviews, and telephone performance reviews.
Our shoppers have been trained to gain insight about your company in order to increase your sales and gain repeated business as a result of a higher level of customer service.